SMS Terms & Conditions

Program Description

Bauer Roofing sends non-marketing customer-care and account-notification text messages to customers who have expressly agreed to receive them. Messages may concern appointment confirmations and reminders, estimates, scheduling, weather-related changes, roofing-project updates, work-completion notices, account or payment reminders, and responses to customer questions.

How Customers Consent

Customers provide verbal consent during a telephone conversation with Bauer Roofing office staff. Before enrolling a customer, the employee says:

“Would you like to receive text messages from Bauer Roofing concerning your appointment, roofing project, scheduling, job updates, and account notices? Message frequency varies, and message and data rates may apply. You may reply STOP to stop messages or HELP for help. Consent is not required to purchase our services. Do you agree to receive these messages?”

The customer must clearly answer yes. Bauer Roofing documents the customer’s consent before sending text messages. Customers who do not consent are not enrolled. Consent to receive text messages is not a condition of purchasing goods or services.

Message Frequency and Charges

Message frequency varies depending on the customer’s appointment, project, and account activity. Message and data rates may apply according to the customer’s wireless plan.

Opting Out

Customers may stop receiving text messages at any time by replying STOP. After opting out, the customer may receive one final message confirming the opt-out request. No additional messages will be sent unless the customer provides consent again.

Help

Customers may reply HELP for assistance or contact Bauer Roofing at 803-955-0374 or office@bauerroofs.com.

Privacy

Mobile telephone numbers, SMS opt-in data, and text-messaging consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Please review Bauer Roofing’s Privacy Policy at https://www.bauerroofs.com/privacy-policy.

Delivery

Wireless carriers are not responsible for delayed or undelivered messages. Message delivery is subject to effective transmission by the customer’s wireless carrier and is outside Bauer Roofing’s control.